All orders are shipped directly from our warehouse in Pennsylvania. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Most orders are processed and shipped the same or next business day. Custom made orders or out of stock orders can take 7-10 days to ship — Kiara is all about handcrafted jewelry so we appreciate your patience as our artisans prepare and package your order.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Please check with family, roommates, and neighbors in case another home received it by mistake. If you are still unable to locate your package, please contact the shipping carrier to discuss the issue and file a claim with them. You can also follow up with us at firstname.lastname@example.org so we can help resolve the situation promptly.
DO YOU SHIP INTERNATIONALLY?
Yes! We service our customers from all over the world! We integrate with Passport Shipping to handle any relevant duties your country may place on your purchase and ensure rapid delivery. International shipping usually takes 10-20 days depending on geography.