Shipping & Delivery

SHIPPING METHODS & DELIVERY TIME

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Orders are typically processed within 24 - 48 hours but can take 5-15 days for orders with personalized engraving or on back order. 

Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. 

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is!

KIARA provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake.

Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but KIARA does not hold responsibility for packages that are lost or stolen in transit.

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

DO YOU SHIP INTERNATIONALLY?

KIARA is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 7-21 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. KIARA is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.